Link Educational Supplies Retailer Customer FAQs

Does Link have a retail shop?

Link has retail shop premises in Mount Waverley which is open to the general public.

Our large range of products includes Primary, Secondary and Teacher textbooks and resources, educational games and stationery


What payment methods does Link accept?

Link accepts Cash, Visa and Mastercard.

Personal cheques are not accepted.

Welfare Agency cheques are accepted by prior arrangement.


Can I check on stock availability over the phone and arrange to have items held stock for shop collection?

Yes, we will can check stock for up to 3 items over the phone, and hold for 2 business days if required.


How do I place an order?

You can place your order by the following methods:

  • Online
  • Telephone the shop on 03-9807-5422
  • Drop into the shop


How long does it take to process and supply an order?

If an item is not in stock, it usually takes approximately 10 working days to receive the item.


How will I know when my order is ready for collection?

You will be contacted by SMS or by Link staff.


Can Link check price and availability of items which are not held in stock?

In most cases, this can be done.


Does Link have a refund policy?

Customers should choose items carefully as we do not give refunds.

All returns are subject to the following conditions and a credit can be issued subject to the following conditions:

  • the item is in original mint condition as viewed by a Link Representative
  • purchase date was within the past 30 days.
  • goods will not be exchanged without receipt of purchase.

No refunds will be issued for the sale of firm sale items, Electronic/Digital products, CD-ROMS, Audio tapes or Black Line Master materials.